Refund and Return Policy
At Cole Buxton, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy.
Returns
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
- Return Shipping: Ship the item(s) back to us at the address provided by our customer service team. You are responsible for the cost of return shipping.
- Original Condition: The item(s) must be in their original condition with all tags attached.
Refunds
Once we receive the returned item(s), we will process a refund within 5-7 business days. Refunds will be issued in the original form of payment.
Exceptions
The following items are final sale and cannot be returned or exchanged:
- Final Sale Items: Items marked as “Final Sale” on our website.
- Personalized Items: Items that have been personalized with names, initials, or custom designs.
- Worn or Damaged Items: Items that show signs of wear or damage.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same return process as above. We will issue a store credit for the returned item, which can be used towards a new purchase.
Warranty
Cole Buxton products are made with high-quality materials and craftsmanship. If your item arrives damaged or defective, please contact our customer service team and we will provide a replacement or refund.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at support@colebuxton.xyz .